Frequently Asked Questions
Everything you need to know about your luxury beauty journey.
When will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused beauty products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your products cruelty-free?
Yes, at TréLuxe, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on your location.
How can I check the status of my order?
You can track your order by clicking the link in your shipping confirmation email or by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.